A Disaster Recovery Center (DRC) will open in Osceola County to help Florida storm survivors, FEMA announced today. The center will open Wednesday, November 8, and will operate until Sunday, November 12. Please read registration details below, as this will expedite the process. The registration process is the first step in recovery and requires information such as insurance policies and bank information for possible direct transfer of funds.
Disaster Recovery Centers offer in-person support to individuals and small business owners. Recovery specialists from the Federal Emergency Management Agency (FEMA), the U.S. Small Business Administration (SBA), and the State are available to provide assistance to anyone with their claims. Voluntary organizations are available and offer a variety of services to help survivors recover.
The DRC is at the following address:
Wednesday, November 8 – 1:00 p.m.-7:00 p.m.
Thursday, November 9 to Saturday, November 11 – 9:00 a.m.-1:00 p.m.
Sunday, November 12 – 1:00 p.m.-7:00 p.m.
To find the DRC nearest you, please visit https://www.fema.gov/disaster-recovery-centers, or by calling FEMA Helpline at 800-621-3362, (TTY) 800-462-7585. Helpline numbers are open from 7 a.m. to 11 p.m. EST, seven days a week. DRC information also is available on the FEMA Mobile App.
Survivors are encouraged to register before visiting a DRC. Survivors should register even if they have insurance. FEMA cannot duplicate insurance payments, but underinsured applicants may receive help after their claims have been settled.
If you have phone and/or internet access, you may register in one of the following ways:
- Online at disasterassistance.gov.
- Call the FEMA Helpline at 800-621-3362 for voice, 711 and Video Relay Service (VRS).
- If you are deaf, hard of hearing, or have a speech disability and use a TTY, call 800-462-7585. Information on the registration process is available in ASL at: gov/medialibrary/assets/videos/111546.
- Help is available in most languages.
- Download the FEMA Mobile App and apply.
You may have other needs while visiting a DRC:
- If you require a reasonable accommodation such as American Sign Language interpreting, Braille, large print, etc., you may call the Helpline number for support at 800-621-3362.
- Language translations are offered through Telephonic Interpretation Services in 200 languages.
If you’re already registered, it is not necessary to visit a DRC, but you may still want to go speak with a Recovery Specialist to update your status or find help from the other organizations.
FEMA grants do not have to be repaid. FEMA assistance is nontaxable and will not affect eligibility for Social Security, Medicaid or other federal benefits.
For more recovery information, visit fema.gov/hurricane-irma.