Friends and Neighbors,
As information around the Coronavirus (COVID-19) develops, OCPA’s top priority is the safety and wellbeing of our staff and residents. As part of our ongoing effort to limit COVID-19’s impact on our community, OCPA’s entire staff will transition to working remotely beginning Monday, March 23. Additionally, OCPA’s downtown Orlando office will remain closed to visitors so that our staff and constituents can follow the CDC’s mandate to avoid interaction with others.
In the meantime, I encourage constituents to connect with OCPA in other ways, including:
- Calling our customer service phone line (407-836-5044). OCPA’s phone lines will remain open during normal business hours, Monday through Friday, 8:00 a.m. to 5:00 p.m.
- Utilizing the intuitive tools and valuable information on our website (www.ocpafl.org).
- Engaging the website’s chat feature – Ask Rick – which has been expanded to include live representatives to answer your questions during normal business hours.
OCPA is employing a number of innovative initiatives and operating in unique ways to continue supporting Orange County’s taxpayers. Our quick reaction to the rapidly moving threat of the Coronavirus was only possible because of our commitment to implementing cutting edge technology over the past few years. OCPA’s staff was able to execute the mobilization of our workforce in just days and I am extremely proud of their efforts.
OCPA’s leadership and I will continue to closely monitor the developing situation and make daily decisions on how best to serve the community while protecting employees. Information about any additional changes to agency functions and plans to reopen the lobby to the public will be made available on our website and social media platforms.
I join the entire OCPA team in urging everyone to follow recommendations from the Center for Disease Control and the Department of Health to mitigate the possible spread of the disease. Stay home if possible, check on elderly family members and neighbors, practice social distancing, and make responsible purchasing decisions.
Stay safe, Orange County! We’ll get through these difficult times together.